This agreement constitutes the sole agreement between ‘Grey Wolf Investigations’ and the Client regarding any Service's provided by ‘Grey Wolf Investigations’.

Initial instruction with ‘Grey Wolf Investigations’ will always be requested in written format, be it email or letter for clarification purposes.

In no event, will ‘Grey Wolf Investigations’ be liable to the client or any 3rd party for damages.

‘Grey Wolf Investigations’ aims to work constructively and efficiently, thus providing all of its services within the shortest amount of time possible with diligent efficiency and professionalism.

If a client requests times that ‘Grey Wolf Investigations’ attend to perform a task, which then over run, we cannot guarantee that we will be able to extend the duration of task to suit client’s needs, due to other work commitments but will do our utmost to bring the Investigation to a conclusion.  Clearly should this arise and no additional cover is available within ‘Grey Wolf Investigations’ we would have to leave initial task at allotted finishing time to honor commitments with other clients.

Any Bank Holiday working will incur a small premium on the hourly/rate quoted. Work between the hours of 2300 – 0700 may also, at GWI discretion.

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CLIENT CONSULTATION

A client consultation over the phone is free of charge. A face to face consultation in a Café or other public place, will incur a fixed rate charge and mileage expense from our registered address.

Most cases can be conducted effectively over the phone and internet, but if the

client does so wish, a face to face meeting can be arranged to suit.

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SURVEILLANCE

Surveillance can be carried out in a block of 5 consecutive hours to begin with, and then blocks of 2 consecutive hours afterwards. This charge excludes expenses, any reasonable receipted expenses incurred through carrying out the job e.g. mileage: Both getting from Office to start location of job & end location of job returning to the office plus, On the Job Mileage | Travel time to/from job may be chargeable if over 1 hour each way.

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If when conducting surveillance for the client we are required to stay overnight on location, it’s often more cost effective for clients to pay our Hotel expenses rather than daily travel expenses to/from the location of the job. We offer the option to clients to pay for overnight (thus saving them travel expenses) Also this is better for us as when on surveillance, as we are unable to do other work.

We also have a Day rate available which is a set fee for surveillance per operative (plus expenses mentioned above). The Day rate offered covers up to a maximum of 12 hours per day per operative.

 

TRACING OF PERSONS

Our U.K Tracing service operates on a no find/no fee basis i.e. on completion of a successful trace, whereby we locate the subject’s current residential address, payment of the agreed fee is required. On receipt of fee in cleared funds – the tracing report is supplied to client.

For the No Fee, no trace service we need the following; Full name, full date of birth and last residential address. If this information is not available, the trace will be a fixed price and payment will be needed before the trace is conducted.

To confirm the Trace in person will ensue other expenses, contact us for a quote.

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PAYMENT

All work carried out is strictly on a payment in advance basis. But for your peace

of mind, we do accept PayPal so you can pay in complete confidence. Once trust

is earned and if the client prefers, Bacs payments are also accepted. If a job is 

still ongoing after the paid time has expired, then additional payment will be required before the service can resume.

 

 

 

 

 

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